Cancellation Policy

DEPOSITS: a 50% payment is due to confirm the reservation and secure the booking. The balance is due on departure


CANCELLATION: If a confirmed booking is cancelled: - 

more than four weeks before the date of arrival, a full refund will be made less 5% administrative      costs;

less than four weeks before arrival, the payment will be refunded less 25% of the booking value.

seven days or less before arrival, payments will be forfeit.

• In the event of non-arrival, full payment for the booking is due

Days are counted from noon and cancellations must be acknowledged by The Hotel.

NB. The Shiyane Community Levy will be charged at R15 per person per night, on departure.